RK
Raees K
1 reviews | Active since Feb 2025
17 Feb 2025, 15:46
Building insurance claim disaster
Good day
Please do not sign up with standard bank building insurance or any insurance for that matter as they purposely blame the client for the previous owner design of the house and they expect you to know what's underneath the ground of the property
Scenario. Wall collapsed one month ago on the neighbours side which also holds my property up meaning land
I submitted claim The next day 3 assessors came out advised that it is serious and of not dealth with the whole property could collapse .
It took them 1 month to reply and say rejected based on design of the house . Me being a new owner 3 years 1 month
Claim is declined based on this which does not make sense yet it's not fault of mine I did no t design the house .
Claim number 25/007196
Contact me and let's put a paper article people should know not to sign up with them .
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
17 Feb 2025, 15:59Dear Raeesa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2025, 15:59
Official
Dear Raeesa
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raees K's updateReviewer Update
17 Feb 2025, 16:06Let's see response on another excuse not to pay let's make it public and then people will know await response for something which is not my fault .
RK
Raees K's update17 Feb 2025, 16:06
Reviewer Update
Let's see response on another excuse not to pay let's make it public and then people will know await response for something which is not my fault .
Standard Bank's replyOfficial
17 Feb 2025, 16:36Dear Raees
This matter will be escalated to our Insurance team and we will get back to you with further feedback.
Please be on the look out for more information.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
This matter will be escalated to our Insurance team and we will get back to you with further feedback.
Please be on the look out for more information.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2025, 16:36
Official
Dear Raees
This matter will be escalated to our Insurance team and we will get back to you with further feedback.
Please be on the look out for more information.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
This matter will be escalated to our Insurance team and we will get back to you with further feedback.
Please be on the look out for more information.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Feb 2025, 17:45Our Insurance team will get back to you with feedback. Have a great day further.
Standard Bank's reply17 Feb 2025, 17:45
Official
Our Insurance team will get back to you with feedback. Have a great day further.
RK
Raees K's updateReviewer Update
20 Feb 2025, 20:03Excuses once again .
They consistently blame me for previous owner designs yet I don't know this as these are not visible to the eyes by me and deduct premiums monthly and not care where there property stands or falls . See response below
Good Day
We trust that this e-mail finds you well.
The claim was registered for damages to the property and service providers were appointed on the claim. Upon inspection and validation, the claim was subsequently rejected as per the policy terms and conditions.
Following a further we are satisfied with the assessments conducted by the Engineer.
Assessment Findings:
DO NOT SIGN UP WITH STANDARD BANK
They consistently blame me for previous owner designs yet I don't know this as these are not visible to the eyes by me and deduct premiums monthly and not care where there property stands or falls . See response below
Good Day
We trust that this e-mail finds you well.
The claim was registered for damages to the property and service providers were appointed on the claim. Upon inspection and validation, the claim was subsequently rejected as per the policy terms and conditions.
Following a further we are satisfied with the assessments conducted by the Engineer.
Assessment Findings:
- The boundary retaining walls were found not to have been designed and constructed as per the SANS code and were damaged due to several factors associated with defective engineering designs and construction methods adopted during project developments.
- A section of the collapsed boundary was also found to have been defectively constructed and was retaining earth, which was contrary to the SANS code, and this contributed to the wall’s collapse.
- All recorded damages on the main and outbuilding were due to factors associated with defective engineering designs and construction methods adopted during project development, exacerbated by foundation settlement.
- As evidenced by the recorded previous repair work, all the recorded damage is not new and was not due to an insured sudden event but is reoccurring gradually over time.
- The damages are due to defective engineering designs and/or defective construction methods that have occurred gradually over time with evidence of being previously been repaired.
DO NOT SIGN UP WITH STANDARD BANK
RK
Raees K's update20 Feb 2025, 20:03
Reviewer Update
Excuses once again .
They consistently blame me for previous owner designs yet I don't know this as these are not visible to the eyes by me and deduct premiums monthly and not care where there property stands or falls . See response below
Good Day
We trust that this e-mail finds you well.
The claim was registered for damages to the property and service providers were appointed on the claim. Upon inspection and validation, the claim was subsequently rejected as per the policy terms and conditions.
Following a further we are satisfied with the assessments conducted by the Engineer.
Assessment Findings:
DO NOT SIGN UP WITH STANDARD BANK
They consistently blame me for previous owner designs yet I don't know this as these are not visible to the eyes by me and deduct premiums monthly and not care where there property stands or falls . See response below
Good Day
We trust that this e-mail finds you well.
The claim was registered for damages to the property and service providers were appointed on the claim. Upon inspection and validation, the claim was subsequently rejected as per the policy terms and conditions.
Following a further we are satisfied with the assessments conducted by the Engineer.
Assessment Findings:
- The boundary retaining walls were found not to have been designed and constructed as per the SANS code and were damaged due to several factors associated with defective engineering designs and construction methods adopted during project developments.
- A section of the collapsed boundary was also found to have been defectively constructed and was retaining earth, which was contrary to the SANS code, and this contributed to the wall’s collapse.
- All recorded damages on the main and outbuilding were due to factors associated with defective engineering designs and construction methods adopted during project development, exacerbated by foundation settlement.
- As evidenced by the recorded previous repair work, all the recorded damage is not new and was not due to an insured sudden event but is reoccurring gradually over time.
- The damages are due to defective engineering designs and/or defective construction methods that have occurred gradually over time with evidence of being previously been repaired.
DO NOT SIGN UP WITH STANDARD BANK
RK
Raees K's updateReviewer Update
21 Feb 2025, 16:49Okay noted bare in mind that the banks rejections Is based on design of house meaning 15 to years ago where I wasn't even the owner I'm only here 3 years and have not claimed before , I can't see underground of what happend over time and I cant tel the weather to not rain so await feedback
RK
Raees K's update21 Feb 2025, 16:49
Reviewer Update
Okay noted bare in mind that the banks rejections Is based on design of house meaning 15 to years ago where I wasn't even the owner I'm only here 3 years and have not claimed before , I can't see underground of what happend over time and I cant tel the weather to not rain so await feedback
Standard Bank's replyOfficial
21 Feb 2025, 17:01Dear Raees
We have flagged this matter with our team and we will provide feedback once received.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team and we will provide feedback once received.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2025, 17:01
Official
Dear Raees
We have flagged this matter with our team and we will provide feedback once received.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with our team and we will provide feedback once received.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
***
RK
Raees K's updateReviewer Update
24 Feb 2025, 10:22Hi
Any feedback with request going to be 1 month and premiums being along with bond debit .
Re
Raees
Any feedback with request going to be 1 month and premiums being along with bond debit .
Re
Raees
RK
Raees K's update24 Feb 2025, 10:22
Reviewer Update
Hi
Any feedback with request going to be 1 month and premiums being along with bond debit .
Re
Raees
Any feedback with request going to be 1 month and premiums being along with bond debit .
Re
Raees
RK
Raees K's updateReviewer Update
25 Feb 2025, 23:41Good evening
Heavy rainfall tonight and no feedback , are we waiting for it to get worse as house can collapse and delays from standard Bank in rejection are worsening the situation .
Re
Raees
Heavy rainfall tonight and no feedback , are we waiting for it to get worse as house can collapse and delays from standard Bank in rejection are worsening the situation .
Re
Raees
RK
Raees K's update25 Feb 2025, 23:41
Reviewer Update
Good evening
Heavy rainfall tonight and no feedback , are we waiting for it to get worse as house can collapse and delays from standard Bank in rejection are worsening the situation .
Re
Raees
Heavy rainfall tonight and no feedback , are we waiting for it to get worse as house can collapse and delays from standard Bank in rejection are worsening the situation .
Re
Raees
RK
Raees K's updateReviewer Update
05 Mar 2025, 11:04No response gone over 1 week into new month still no positive response
RK
Raees K's update05 Mar 2025, 11:04
Reviewer Update
No response gone over 1 week into new month still no positive response
Standard Bank's replyOfficial
05 Mar 2025, 11:06Good day Raees,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 11:06
Official
Good day Raees,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raees K's updateReviewer Update
05 Mar 2025, 13:31When ? When the house collapses ?
RK
Raees K's update05 Mar 2025, 13:31
Reviewer Update
When ? When the house collapses ?
Standard Bank's replyOfficial
05 Mar 2025, 16:35Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 16:35
Official
Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raees K's updateReviewer Update
18 Mar 2025, 17:23Good day fellow south Africans
I URGE YOU DO NOT SIGN UP WITH STANDARD BANK
I URGE YOU DO NOT SIGN UP WITH STANDARD BANK
RK
Raees K's update18 Mar 2025, 17:23
Reviewer Update
Good day fellow south Africans
I URGE YOU DO NOT SIGN UP WITH STANDARD BANK
I URGE YOU DO NOT SIGN UP WITH STANDARD BANK
Standard Bank's replyOfficial
19 Mar 2025, 07:00Good day Raees,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 07:00
Official
Good day Raees,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Raees K's updateReviewer Update
19 Mar 2025, 09:47Will the below be the response again ?
Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***********
Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***********
RK
Raees K's update19 Mar 2025, 09:47
Reviewer Update
Will the below be the response again ?
Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***********
Dear Raees
We received feedback from our Insurance team advising decision remains the same and regrettably the rejection is upheld.
You have also been provided with the next right of recourse should you remain unhappy with the outcome that was provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***********
RK
Raees K's updateReviewer Update
19 Mar 2025, 11:31No email recieved
RK
Raees K's update19 Mar 2025, 11:31
Reviewer Update
No email recieved
RK
Raees K's updateReviewer Update
10 Apr 2025, 14:17After 2 months of back and forth and to the ombuds man no resolution and in fact a client gets blamed for rain and damaged over time underground and claim gets declined for these reason and blame design so my fellow people best insurer is santam currently my neighbour same issue same problem was resolved and claim paid and close .
DO MOT JOIN STANDARD BANK INSURANCE OR BONDS THEY ARE A ****M !!!!
DO MOT JOIN STANDARD BANK INSURANCE OR BONDS THEY ARE A ****M !!!!
RK
Raees K's update10 Apr 2025, 14:17
Reviewer Update
After 2 months of back and forth and to the ombuds man no resolution and in fact a client gets blamed for rain and damaged over time underground and claim gets declined for these reason and blame design so my fellow people best insurer is santam currently my neighbour same issue same problem was resolved and claim paid and close .
DO MOT JOIN STANDARD BANK INSURANCE OR BONDS THEY ARE A ****M !!!!
DO MOT JOIN STANDARD BANK INSURANCE OR BONDS THEY ARE A ****M !!!!
RK
Raees K's updateReviewer Update
10 Apr 2025, 14:18Structure insured but underground they expect you to see through it and see it was designed wrong .
Very important to note .
Very important to note .
RK
Raees K's update10 Apr 2025, 14:18
Reviewer Update
Structure insured but underground they expect you to see through it and see it was designed wrong .
Very important to note .
Very important to note .