Bug on app
Standard bank sends me an sms saying that my cards will be expiring soon and i should log onto the app to change delivery details for this??? Where? Your app has a bug in it if there's no provision to do any such thing. Theres no updates available for the app either...So i called the call centre and they advised that there's a R450 fee to get the cards delivered at home. Is it going to come to me on a silver platter encrusted with diamonds?? Considering the current pandemic, are you encouraging people to head over to the branch? Definitely switching over to a new bank. Had a terrible experience at the Ballito Branch and would never want to deal with Standard Bank again.
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Standard Bank's replyOfficial
27 Jan 2021, 21:51 Hello Kay
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's reply27 Jan 2021, 21:51
Official
Hello Kay
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,