Budget Fiasco

In September I made a purchase of R7940 at the Multiply Online Shop and I asked Standard Bank (on my iStore Card) to move the transasction to Budget over 12 months which they did. I then pay at least one month payment of about R733.

Then in October the Multiply Shop reverses the full amount. So I would expect Standard Bank to cancel the budget as the full capital have been settled now. Instead they only use around R6800 towards the budget and I then had 4 remaining payments and outstanding amount of about R1600.

Being unhappy that they keep use an arbitrary amount towards my budget, kept my budget going and charging me interest, I go to Standard Bank in Sunninghill and they assist me in calling the call centre. I speak to an agent called Mohamed Ali (for real) who says that he can see no such budget anymore and confirms telephonically that my budget has been settled and that what I see on my statement is in fact incorrect as 'these things take time'.

So I wait until my next statement, and lo and behold, I now still have 3 outstanding payments on this budget.

It is theft. You should have settled this and stop charging me interest.

I have asked now for my entire budget to go to straight so I can settle my account and cancel this card.

Please note that as of today, I will do no more transactions. I therefore expect my statement in January to be the last, to include all outstanding transactions, balances and interest so I can close this account in February 2019 after final payment in February.