Brutal incompetence

AGAIN. Standard bank has locked me out of my own accounts again!

My salary payment was taking much longer than it should to clear in my account, so I confirmed with FNB that it had left their system

I answered all the standard security questions that I'm asked every single time I call in. The first consultant claimed I had failed the questions. He then claimed to be redirecting me to the complaints department and didn't even do that properly.

He provided me with his employee ID: ********** , Fawaaz Mohammad, he did not how ever provide me with a reference number for the call.

Since he couldn't manage to direct my call to the complaints department, I tried again.

The next operator claimed to be opening my account and instead directed me back to the main menu.

I tried yet again, this time with Lebo, who could not provide any information what so ever with regards to the issue. I was also then informed that apparently STB employees aren't allowed to send out their employee ID's so either Fawaaz was *****ing me around or Lebo was lying to me.

Lebo however provided me with a reference number, ********** 234, while she couldn't provide me with any actual assistance, at least she delivered on the poor standard of assistance I'm used to with this bank after BEING WITH THEM FOR CLOSE TO 2 DECADES.