Broken Promises. Below STANDARD service.

Jun 22 at 6:50 PM Called SBSA twice today but was put on hold in total for over an hour while call volumes remain "High". Sent email to enquire.

Pule Mmutle Jun 26 at 4:12 PM

Called SBSA - Still need to get statement showing the Advance / Arrear amount

Pule Mmutle (ZA) sent an email to SBSA Fri 6/26/2020 1:38 PM Hi Xolani

Thanks for providing the account transaction record.

What we requested from you was the account statement. The transaction record does not indicate whether this account is currently in arrears, up to date or in advance. Kindly provide such information for this account.

Additionally: I noted that our phone conversation was disconnected over an hour ago and you have made no attempt to re-establish the connection to contiinue with the consultaion. Is there a reason why you have made no attempt to re-establish the connection? On the phone you confirmed that the current installment amount is R6300 and the current debit order is R7300. The debit order amount should have been progressively adjusted since at least 20 January 2020 when the interest rate changed for the first time in 2020.

For reference the REPO rate in 2020 was as follows: 01 Jan 2020 - 6.5% 19 Mar 2020 - 6.25% 14 Apr 2020 - 4.25% 05 May 2020 - 3.75% Lastly please link this home loan acount to my Standard Bank Online profile so that I can access the transaction history through that channel.

Jul 4 at 12:43 PM

Called *** and spoke to Tshedi Seseng: SBSA Call Center Next - SBSA will provide feedback on Wednesday Ref: ***Tshidi Seseng Wednesday

Jul 8 at 2:57 PM

Babalwa & Lebo (Team Leader) New query logged: Tshedi logged the query as an access bond request

Ref: ***Will call tomorrow in the morning

Previous ref was for: "Enquiry access bond available balance."

Jul 24 at 1:36 PM (edited)

Spoke to Raymond: Escalated to Sarika

In a nutshell no records that anyone is working on this call. Also at this stage no answers to the questions raised.

What was the reason for the installment not fluctuating? What is the total amount which is different from what it should have been? Why is the amount of interest charged not in line with Repo +1 and 150,000 @ 4.5%?

She will call me back before 15h00.

Total time on the call 1H36 minutes - 96 MINUTES.

Jul 24 at 5:19 PM

Spoke to Sarika - they will do an interest calculation from day 1. It will take 5 days they will let me know next week

Jul 28 at 1:00 PM

Nobantu Msibi - Unable to assist. Does not know who isworking the case. Elizabeth Catherine Swart () working the query?

Sarika Anandam - Nobantu will cc me on mail. Call failed.

Total time on the call 1H01 minutes - 61 MINUTES.

Now that there is a credit on the account Sarika has not responded to my request to have this credit app**** to the next installment. She promisedd to call yesterday. BROKEN PROMISES.