lB
laken B
1 reviews | Active since Jun 2009
23 Feb 2025, 22:20
Broken promises
Requested a student loan. Against my requests for the loan to be paid into my account due to me having doubts it was paid to the institution. Refund was done back to standard bank. Their staff member ensured me that due to my concerns being true they would pay the refund into my account. Now they are going back On their word. Starting to doubt this bank.
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
24 Feb 2025, 07:04Dear Laken,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 07:04
Official
Dear Laken,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
lB
laken B's updateReviewer Update
24 Feb 2025, 09:41Yeah in the next 3 months meanwhile I will still have to pay the fees.
your staff member made promises and I expect them to be upheld.
Internal policies are not a clients issue. I want this paid out today.
The ombudsman has already been notified of this.
your staff member made promises and I expect them to be upheld.
Internal policies are not a clients issue. I want this paid out today.
The ombudsman has already been notified of this.
lB
laken B's update24 Feb 2025, 09:41
Reviewer Update
Yeah in the next 3 months meanwhile I will still have to pay the fees.
your staff member made promises and I expect them to be upheld.
Internal policies are not a clients issue. I want this paid out today.
The ombudsman has already been notified of this.
your staff member made promises and I expect them to be upheld.
Internal policies are not a clients issue. I want this paid out today.
The ombudsman has already been notified of this.
lB
laken B's updateReviewer Update
24 Feb 2025, 10:03Im not waiting another week for feedback.
I expect the full amount of R43500 (which I signed for) to be paid into my account by 12:00 today or I will be asking the ombudsman to escalate this even further.
I find the lack customer service in this regard appalling.
The course I have not decided to do requires me to purchase certain items on my own and they do not provide them. I have limited time to do so.
I expect the full amount of R43500 (which I signed for) to be paid into my account by 12:00 today or I will be asking the ombudsman to escalate this even further.
I find the lack customer service in this regard appalling.
The course I have not decided to do requires me to purchase certain items on my own and they do not provide them. I have limited time to do so.
lB
laken B's update24 Feb 2025, 10:03
Reviewer Update
Im not waiting another week for feedback.
I expect the full amount of R43500 (which I signed for) to be paid into my account by 12:00 today or I will be asking the ombudsman to escalate this even further.
I find the lack customer service in this regard appalling.
The course I have not decided to do requires me to purchase certain items on my own and they do not provide them. I have limited time to do so.
I expect the full amount of R43500 (which I signed for) to be paid into my account by 12:00 today or I will be asking the ombudsman to escalate this even further.
I find the lack customer service in this regard appalling.
The course I have not decided to do requires me to purchase certain items on my own and they do not provide them. I have limited time to do so.
lB
laken B's updateReviewer Update
24 Feb 2025, 12:02Ill wait another 6 weeks before I get a resolution on this. I asked for this to be resolved by 12:00 and nothing. I'm fed up with standard bank. Just not care for their clients. Unless they are private clients. Then they get immediate response and its sorted straight away
lB
laken B's update24 Feb 2025, 12:02
Reviewer Update
Ill wait another 6 weeks before I get a resolution on this. I asked for this to be resolved by 12:00 and nothing. I'm fed up with standard bank. Just not care for their clients. Unless they are private clients. Then they get immediate response and its sorted straight away
Standard Bank's replyOfficial
24 Feb 2025, 12:31Dear Laken
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 12:31
Official
Dear Laken
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
lB
laken B's updateReviewer Update
24 Feb 2025, 13:28Standard Bank has until 16:30 to have this money deposited into my account or I will ne taking legal action.
Melusi promised on Thursday that due to my concerns becoming a reality they would pay directly into my account once the refund is processed.
So now I demand that standard bank uphold that comment.
You have until 16:30 Im now sick of waiting. It does not take days to get a recording clarified.
Melusi promised on Thursday that due to my concerns becoming a reality they would pay directly into my account once the refund is processed.
So now I demand that standard bank uphold that comment.
You have until 16:30 Im now sick of waiting. It does not take days to get a recording clarified.
lB
laken B's update24 Feb 2025, 13:28
Reviewer Update
Standard Bank has until 16:30 to have this money deposited into my account or I will ne taking legal action.
Melusi promised on Thursday that due to my concerns becoming a reality they would pay directly into my account once the refund is processed.
So now I demand that standard bank uphold that comment.
You have until 16:30 Im now sick of waiting. It does not take days to get a recording clarified.
Melusi promised on Thursday that due to my concerns becoming a reality they would pay directly into my account once the refund is processed.
So now I demand that standard bank uphold that comment.
You have until 16:30 Im now sick of waiting. It does not take days to get a recording clarified.
lB
laken B's updateReviewer Update
24 Feb 2025, 15:38I have now emaIled Sim Ttschabala and hopefully I get a response
lB
laken B's update24 Feb 2025, 15:38
Reviewer Update
I have now emaIled Sim Ttschabala and hopefully I get a response
Standard Bank's replyOfficial
24 Feb 2025, 17:47Good day Laken,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 17:47
Official
Good day Laken,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
lB
laken B's updateReviewer Update
25 Feb 2025, 10:03Still no response.
Broken promises so sad.
Broken promises so sad.
lB
laken B's update25 Feb 2025, 10:03
Reviewer Update
Still no response.
Broken promises so sad.
Broken promises so sad.
lB
laken B's updateReviewer Update
25 Feb 2025, 10:04If it was a priority it would be sorted you are putting my studies on hold.
lB
laken B's update25 Feb 2025, 10:04
Reviewer Update
If it was a priority it would be sorted you are putting my studies on hold.
lB
laken B's updateReviewer Update
25 Feb 2025, 10:35No. I want your CEO mr Tahabalala to resolve this. To contact me. Maybe be will be the beat resolution as his staff do f all
lB
laken B's update25 Feb 2025, 10:35
Reviewer Update
No. I want your CEO mr Tahabalala to resolve this. To contact me. Maybe be will be the beat resolution as his staff do f all
lB
laken B's updateReviewer Update
25 Feb 2025, 12:57Yes but this morning my first debit order went off forthus loan so I want it paid out. Ffs.
lB
laken B's update25 Feb 2025, 12:57
Reviewer Update
Yes but this morning my first debit order went off forthus loan so I want it paid out. Ffs.
Standard Bank's replyOfficial
25 Feb 2025, 16:59Good day Laken,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 16:59
Official
Good day Laken,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
lB
laken B's updateReviewer Update
03 Mar 2025, 15:33And still standard bank refuses to do anything and amend this.
Their staff tell me they will have it paid into my account. Another staff member tells me something else.
I contact the ombudsman. Get told that I have a right to demand that it be paid into my account as either way Im paying it and now they think they can overrule it.
I want this payment made today. No more ******* phone calls or excuses.
Today.
I as a paying client deserve some respect at least.
Their staff tell me they will have it paid into my account. Another staff member tells me something else.
I contact the ombudsman. Get told that I have a right to demand that it be paid into my account as either way Im paying it and now they think they can overrule it.
I want this payment made today. No more ******* phone calls or excuses.
Today.
I as a paying client deserve some respect at least.
lB
laken B's update03 Mar 2025, 15:33
Reviewer Update
And still standard bank refuses to do anything and amend this.
Their staff tell me they will have it paid into my account. Another staff member tells me something else.
I contact the ombudsman. Get told that I have a right to demand that it be paid into my account as either way Im paying it and now they think they can overrule it.
I want this payment made today. No more ******* phone calls or excuses.
Today.
I as a paying client deserve some respect at least.
Their staff tell me they will have it paid into my account. Another staff member tells me something else.
I contact the ombudsman. Get told that I have a right to demand that it be paid into my account as either way Im paying it and now they think they can overrule it.
I want this payment made today. No more ******* phone calls or excuses.
Today.
I as a paying client deserve some respect at least.
lB
laken B's updateReviewer Update
04 Mar 2025, 11:30Standard bank is perfectly happy to have a client try to end their life due to the stress and strain they have put them under. Even their CEO @Simtshabalala ignores all emails.
lB
laken B's update04 Mar 2025, 11:30
Reviewer Update
Standard bank is perfectly happy to have a client try to end their life due to the stress and strain they have put them under. Even their CEO @Simtshabalala ignores all emails.
Standard Bank's replyOfficial
05 Mar 2025, 12:14Good day Laken,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 12:14
Official
Good day Laken,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***