Broken promise bad service

This bank is still terrible. We get promises from a director from head office that he is coming with the cards and that but he never arrives. Every day we hear today Ill be there, then the day goes by and nothing, then he says tomorrow for sure and again nothing. How can they make promises and not keep it. We are battling here and they just dont give a rats ass. We cant pay rent buy food but diseal in the car cause we cant access our money. We even asked them to do efts for us to help us and that they cant even do. They always have a excuses. We have been waiting for the delivery of the cards for over a month now. If you want broken promises and hard ache, use standard bank.