Broken geyser STILL not fixed.

<p>Hi. I have a home loan and home insurance with Standard Bank and on 11/07/2016 claim number (16/055960) I filed a claim for a broken geyser. Three days later they sent a plumber to fix the problem but he said he could not find a suitable place inside or outside my home to install it. It has now been THREE weeks with no word from you guys and my geyser is still broken which, I assure you, is the most terrible thing to experience especially in winter. The worst part is that this is not the first time I've had problems claiming from you people. I am a patient woman and I'm more than willing to understand the logistics behind everything but I feel like my patience is being taken advantage of. </p>