1 reviews | Active since Apr 2016

03 Mar 2023, 08:48

BROKEN

Like since when does a bank want to be a mobile company???

1. you deactivate our number that was not recharged in under 2 months, BROKEN 2. I call on saturday to reactivate... apparently 1 lady has to authorise the re-activation BROKEN 3. I call on monday , tuesday wed and I will call today... the number is still not activated! BROKEN 4. how many mistakes are you making in deactivating numbers that the lady that should do it is sitting in her chair unable to get to my query 7 days later!? BROKEN 5. my number is a business number and you have lost me 7 days of work!!!!! BROKEN 6. why do you even want standard bank mobile when the service was so bad that I cancelled paying a ridiculous cheap amount ... I wouldnt take your service for free. BROKEN 7. your ucount app is BROKEN 8. you withhold funds when we didnt complete and put in the otp - and our funds are withheld for over a week. BROKEN 9. I emailed you on 24 feb regarding to the relevant email to correct this but no one bothers to respond - BROKEN 10. you going to charge me now because i couldnt access MY funds and had to do an EFT from my CREDIT CARD - BROKEN 11. I want that charge reversed, because I do have funds. 12. I drove 12 kms to a standard bank ATM and guess what - BROKEN... I had to use the FNB next to it to withdraw funds even though theres an FNB 1KM from my home.

why is standard bank trying not to focus on banking??? FOCUS ON YOUR CORE! EVER SAW A LION TRYING TO BARK LIKE A DOG? PICTURE DOES NOT FIT

We hear that South Africa is in a bad space, but what's worse is when Standard Bank, that's not run by the govt, is acting just like that!

FIXIT

0
Replies (4)
Standard Bank
Standard Bank's reply03 Mar 2023, 08:52
Official
Dear Jamila

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
's update07 Mar 2023, 15:13
Reviewer Update
So what happened? Karisha Govender (a manager) declined to authorise my reactivation because she says I did not recharge my account since November 2023. but your employees say my contract only ended on 1 jan 2023. then the team lead says that's an automated allocation and hence it doesnt count???
these managers and team leads work very short hours. they dont resolve queries.

please pull my call at 3pm on 7 march 2023, with cindy, hear the party in the background...
these people dont work...

Basetsana is also absolutely rude.
's update07 Mar 2023, 15:14
Reviewer Update
karisha had stated yesterday around 3pm that she had already left work and would call us at 5:30. we never got the call....
Standard Bank
Standard Bank's reply07 Mar 2023, 15:24
Official
Good day Jamila

Thanks for flagging this with us.

We have shared this with our team.

We will be in touch with further feedback.

Kind regards

Standard Bank Hello Peter Team ***