Brilliant Service!

I made a call this morning and I spoke to a lady that calls herself Siya. I advised her that money was transferred into my account this morning, but it was not cleared. Without even accessing my account, she tells me that the funds will take up to 24 hours to reflect. I advised Siya that I always make these transfers and I always receive money via these transfers and she insisted that I had to wait. After I asked if she is looking at my profile to even make such a judgement, she then asked me for my ID number and started accessing my account, but still could not help me. I then requested to speak to he superior and she put me on hold for about 20 min without a response. During that time she checked the line 3 times to check if I was still on. I could hear every time she put me off hold.<br> <br> After I hung up, called back and spoke to Tumelo Morajana who put me through to Bontle Tshwagong I got assistance. She went out of her way to assist me with my query which was resolved immediately. I am truly grateful for her assistance.<br> <br> Your company does not need people like Siya. There is nothing wrong with not knowing what to do and seeking help, instead of avoiding the client... Poor Service!