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NOKULUNGA N
1 reviews | Active since Apr 2026
13 Apr 2026, 08:50
Bridge City Branch appalling service!!
Bridge City branch, my mom was there for almost two hours only for the consultants to give her a helpline number to call and said it's because the call takes a long time and they will be closing soon. This is after they helped over 11 people in front of her and kept skipping her because "her query was complicated". I am appalled by the service provided and this isn't the first time either. She is a senior citizen, and they treated her like a nuisance!!!
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Replies (2)
Standard Bank's replyOfficial
13 Apr 2026, 09:05Good day Nokulunga,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply13 Apr 2026, 09:05
Official
Good day Nokulunga,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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NOKULUNGA N's updateReviewer Update
13 Apr 2026, 11:17Good day Standard Bank
I am not seeing and resolution in this response. Or is this automated to now avoid my nuisance??
I am not seeing and resolution in this response. Or is this automated to now avoid my nuisance??
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NOKULUNGA N's update13 Apr 2026, 11:17
Reviewer Update
Good day Standard Bank
I am not seeing and resolution in this response. Or is this automated to now avoid my nuisance??
I am not seeing and resolution in this response. Or is this automated to now avoid my nuisance??