SH
SONJA H
1 reviews | Active since Nov 2019
24 Sept 2024, 12:52
Brenda at the Welkom Branch refused an appointment or phone call for 3 days
Standard bank Welkom I went to the Welkom Branch to make an appointment with Brenda (BOL Consultant at the Welkom Branch)
Day 1: The Consultant assisting me sent a request from his computer to Brenda asking her for an appointment. I did not get a response.
Day 2: I visited the bank and the lady at the information centre took my number and asked Brenda again to contact me. No response
Day 3. I went back to Standard bank and requested an appointment with Brenda, she sent a message with the consultant that she won't be able to assist me as she is busy. I begged for an appointment as I understood that she was busy. This is a legal matter now.
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Standard Bank's replyOfficial
24 Sept 2024, 13:05Dear Sonja
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Sept 2024, 13:05
Official
Dear Sonja
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***