AO
Akinboye O

1 reviews | Active since Sept 2012

15 Sept 2017, 14:30

Breach on Standard Bank Marketlink Account

I received a transaction notification from Standard Bank this morning. The notification informed me that R9500 worth of liquor was bought at a Merchant in Durban from my Marketlink account. The transaction was done by debit card at a speed point. It was a ********** transaction because I was sitting in my office in Johannesburg. The main problem is the fact that the Marketlink account is a savings account that I cannot access funds from at a speed-point. If I have insufficient funds in my main account I need to transfer money from the Marketlink into the main account through internet banking or make a withdrawal at the ATM. However, ****m away someone swiped for R9500 from the account with a debit card. Besides, I still had to endure 2 hours of BS from Standard Bank while I was trying to log a complaint and I still don't have an explanation or my money back.

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Replies (2)
Standard Bank
Standard Bank's reply15 Sept 2017, 15:24
Official

Dear Akinboye

Thank you for posting the message and allowing us the opportunity to address your concerns.

The matter has been escalated to a resolution specialist who will be in contact with you.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply19 Sept 2017, 15:02
Official

Dear Akinboye

Kindly refer to the email correspondence wherein the feedback has been provided, however should you have any further concerns you can contact us.

Regards,

Complaint Resolution Centre

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