Breach on CONTRACT

ON THE 27/05/2015 AT ABOUT 16:05 I RECEIVED AN SMS FROM STANDARD BANK TELL ME MY ACCOUNT HAS BEEN DEBITED TO REDUCE MY OVERDUE AMOUNT I WAS VERY CONFUSED AS EVERYTHING IS UP TO DATE I LOGGED ON TO MY ACCOUNT AND TO MY SURPRISE R13500 <br> WAS GONE,I CALLED THE CALL CENTRE AND AS PER NORMAL VOICE MESSAGE ONLY OPEN TILL 4.AT 8AM ON THE 28/05 I CALLED IN TO FIND OUT WHAT HAD HAPPENED AND I WAS ADVISED IT WAS CORRECT IT WAS FOR AN OVERDRAFT FACILITY'S I HAD 7YEARS AGO,I ADVISED I HAVE BEEN PAYING THIS AND HOW CAN THEY TAKE SUCH A LARGE AMOUNT HOW DO I LIVE I HAVE 2 SMALL KIDS I CANNOT BUY FOOD OR MEET MY COMMITMENTS OR GO TO WORK IS THIS HOW YOU ARE TREAT A 11YR CUSTOMER,I HAVE NOT RECEIVED NO CALL OR SMS OR EMAIL TO ADVISE BEFOREHAND EUNICE LANGENI SAID THEY WILL REFUND ME BY 7PM 27/05 WHICH SHE **** AL MY DEBITS HAVE BOUNCED,I EVEN WAS REFER ED TO A DIRECTOR HARRY GREEN I LEFT A N URGENT MESSAGE AND NO RESPONSE ,I TRIED TO GET HOLD OF ANOTHER DIRECTOR SIM CHABALALA AS PER NORMAL NEVER AVAILABLE AND STILL NO RESPONSE.I DON'T KNOW HOW I AM GOING TO FEED MY KIDS OR SURVIVE FOR THE MONTH THIS IS INHUMAN,AS PER NCA AND TREATING CUSTOMERS FAIRLY THIS ISN'T ALLOWED I WILL BE GOING TO THE MEDIA