Breach of TCF, CPA & NCA with Unprofessional & Poor Service

<p>I app**** for a personal loan via a Bond Originator who referred my application to Lauren Solomon, a Prestige Banker at Tyger Manor. I received confirmation on 01/11/16 of my approval for R300 000 at 18% for 60 months with a monthly repayment of R7 716.83. Lauren requested me to see her at the Tyger Manor Branch in order to sign the documents which I did on 02/11/16. After signing, Lauren's words to me were: "payout will take place on Friday (04/11/16)." No payout took place & no contact was made by Lauren, I then visited the Montague Gardens Branch, spoke to Bradley Kensley who sent an email to Lauren & she then rep**** to Bradley telling him that it's with Credit - I saw the email whilst sitting with Bradley. After following up again with Bradley because whenever I called or emailed Lauren, she did not reply, Bradley then informed me that he couldn't check on progress as Lauren was on study leave on 10/11/16. I then visited Thibault Square Branch on Sat, 12/11/16 to formally lodge a complaint. I was assisted by Aldrin Klaase who lodged the complaint & after 12pm on the Sat, I finally received a call from Lauren who informed me that "it's with Credit." I then drove to Tyger Manor Branch on 16/11/16 to meet with the Branch Manager but he's on Leave, I met with Beronice Julies who's one of the managers & my experience with Beronice was absolutely appalling, she spoke to me in such a condescending manner & when I requested that the matter be escalated, her words were: "I am escalation!" I have existing relationships with all the 4 major banks, my Assets & Liabilities + Income & Expenses are consistent with the same proof provided. I have NEVER experienced such unprofessional & terrible service until Lauren Solomon & Beronice Julies assisted me. I have already made the necessary provisions based on the confirmation from Standard Bank that I will receive the R300 000 which is for Renovations on one of my Unbonded Properties; the Contractors have already informed me that they will take legal action should I not pay them by the due date provided. I will escalate this to the Ombudsman for Banking if this R300 000 is not paid out asap as Standard Bank Tyger Manor has breached the "Treating Customers Fairly" Principles, the "Consumer Protection Act" as well as the "National Credit Act." </p>