jG
janine G
1 reviews | Active since Sept 2011
06 Apr 2021, 23:25
Breach of POPIA
Colin Kriels service is terrible for someone who is supposedly a complaints agent.
I have also taken the decision to move my current account, credit card, rcp loan, term loan, and my new business bank account to FNB
Your service is terrible. You close hello Peter complaints and don't even call your clients.
You demand my card number, expiry date and other sensitive information on email and when I ask you to call back you ignore me. I should actually send standard banks email to the ombudsman for breach of POPIA
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
07 Apr 2021, 04:35Hello Janine,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply07 Apr 2021, 04:35
Official
Hello Janine,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********