BREACH OF POPI LEGISLATION

Three weeks ago I wrote a report on how my personal details were changed without my authority by Standard Bank. I received a call from their complaints department and despite my frustration of trying to get my name corrected on my account aswell as on the Standard Bank app, this has still not been done. I am so emotionally stressed out because I cannot believe that after commiting such a serious crime as this is breach of the POPI legislation, they still cannot get it right!!!!!! I don't understand why my name was changed without my authority and why it's so difficult for them to correct it??? I was told by one of the staff members in the Cape Town branch that she dealt with the same query before she dealt with my query, this leaves me asking, \Does this happen all the time at Standard Bank?"I am absolutely disgusted in the lack of customer service and the fact that they cannot get this fixed. It's really sad that I trusted them with my money and this is the treatment I get! I will have to take this further as I feel I am being put at risk of possible ***** on my account and Standard Bank are not competant enough to correct their mistakes and secure my details!!!!"""