breach of contract for notice of withdrawal given

I'm 61 years old pensioner has been with the bank since the beginning, I usually do my notice of withdrawal at springs I decided to go to kwathema as it's closer, I went kwathema to give notice, I was helped by noluthando, I usually receive it in 3 days but I realised that it's not my account the 4th day, I went back were noluthando called an ref given when I ask what is for I was told to speed up the process, I left the bank, I went back on Thursday were I realised that, a mistake was made by the bank staff by giving me wrong documents, I completed another form, on the 4th I spent the whole day rying to understands what is the matter, mpho mudau from stanlib confirmed that they made a mistake and made me complete wrong documents, as now I ws out of time for the purpose of me makings a notice, nhlanhla called the area manager of which she refused to help me , I still don't have my money today &it's late already, I realised that client are just numbers at standard bank, we are not important, that is why I will never recomend anybody to standard bank,