JJ
Joel J

1 reviews | Active since Feb 2013

29 Sept 2016, 10:07

Breach of contract and Gross negligence

<p>I received an SMS this morning that my Standard Bank student loan account is in arrears. I called to find out what had happened as the payment of the agreed upon debit order has went off my account.</p> <p>A few months ago Standard Bank called me and we discussed and agreed that I will pay the interest on this account until I have finished my studies which I am still in progress on.</p> <p>Apparently Standard Bank has called someone else they told them that Capital amount on this loan will be paid in September. If someone else has agreed to pay you this amount by all means let them. But you never called me and made this arrangement so don't SMS me and tell me I have failed to make payment when I have made all the payments due per our agreement.. </p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Sept 2016, 13:33
Official

Good day Joel

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply29 Sept 2016, 13:33
Official

Good day Joel

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply04 Oct 2016, 15:26
Official

Dear Mr John

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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