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Bash N

1 reviews | Active since Jan 2019

28 Jan 2019, 18:08

Breach of Contract

Hi,

I am extremely disappointed with the service I am receiving. I took out a revolving credit loan(not sure the year) which had a installment of R195, I then increased the loan amount and the total loan was R16000 with a new installment of around R400 which I signed for as a debit order. From then to now I was only debited R195. Years later I checked to find out how much more I have to pay to free this off and I am told I owe R41000? I was told the amount I am debited doesn’t cover the interest. I gave the bank authorization to debit the required amount yet you didn’t and now I must pay the interest? You are in breach of contact because you didn’t debit the amount I signed for.

I have called the call centre and they told me to go to the branch. Went to the branch and they tell me call the call centre?? I signed a contract with the branch not call centre. This is utterly disgusting. I want this matter resolved and there is no way I am paying R41000 for something which isn’t my fault. I signed a contract for the amount to be debited for the loan amount I took, if you didn’t then sort out your internal policies. Furthermore I want copies of the contracts I signed and with the loan amounts and period as this loan is way past cancellation. I am not paying for something which is not my problem and you cannot recalculate this as I cannot pay more.

I want this rectified ASAP, I have already sought legal advise.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jan 2019, 04:26
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 
 
-          Email: ***   
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Clint Chetty 
Complaint Resolution Centre
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BN
Bash N's update11 Apr 2019, 07:25
Reviewer Update
Its shocking the service received or should I say struggling to receive! My query is not yet resolved. I am always the one phoning Nkululeko Sithole. I called him in February to tell him the interest that was charged is higher than the premium he said he will investigate. I called him in March for feedback he said he noticed there was an error and has escalated the matter, I then emailed him 2 weeks later and he said he will revert. As usual I hear nothing so I called yesterday and he told me he will call me back in 30 minutes with feedback which surprisingly he did and then promised to call me back before end of business yesterday as they needed more time which he didn't. Should I take this to the ombudsman? What does it take to get service for something you paying for also this error is made by the bank yet I still need to pay for this after 9 years? Considering the fact that I signed a 5 year contract?? I am a client for 11 years I am going to cancel all my accounts and move to another bank as standard bank is just a dissapointment.