Breach of contract

Item: Standard Bank
Rating: 1
Author: Barry R

Today I found that Standard bank has debited money out of my account with no notification. My contract state you can take the money on the last day of every month but on the 14th is unacceptable. This money I saved to buy my daughter a trampoline. You better make sure that the money is back in my account before Christmas so I can do this. This is a breach of contract and I will take you to court if you don't resolve this ASAP. I only get paid on the 27th of every month because I'm a contractor.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 Dec 2018, 08:58

Dear Barry
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply14 Dec 2018, 08:58

Official

Barry R's updateReviewer Update

14 Dec 2018, 09:10

Hi Standard bank, Just for your information. I just received your sms(14th Dec 2018 at 8:45 ) to state you are taking the money and don't give me an option to agree upon, which is still a breach of contract. Regards Barry

Barry R's update14 Dec 2018, 09:10

Reviewer Update