1 reviews | Active since Mar 2013
Breach of Contract
I have a bond acc with Std bank since 2013. It is an Access Bond account. Last week i receive an email informing me that the AccessBond acc will be changed, and that if I do not contact them within 10 days it will occur as a default. i am not happy about the new terms of the AccesBond. I tried calling them 5 times today. Each time i waited for 10 mins on the line before hanging up. How am i supposed to speak to them about this if i cannot get thorugh.
On the email there is a note that says please sms "AccessBond" to 32663. i did this. a lady called me back with absolutely no idea what the email was about. How backward are these people.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***