BREACH OF CONFIDENTIALITY

I raised a serious issue with my Private Banker on numerous occasions with regards to Breach of Confidentiality where info was leaked on our banking accounts and statements was issued and charged for without being refunded, despite the fact that we did not request the statements. The last communication was a telephone call where she advised me that the matter was finalized about 2 months ago and yet nothing was done to date. Obviously the matter is not serious to you as a financial institution, however, after banking with you for more than 25 years maybe the loyalty is just not there anymore and we should be looking at alternative options?