Breach of Code of banking

We have a business account since 2023 and we don’t get monthly statements emailed. I have complained several times and been assured this will be resolved, as of today im struggling to get this sorted. When i call, they apologise and send me statement and promise to fix the matter., next month i get the same story.

Now i need to prepare for tax and realised the passwords for printed statements are not opening, i have been waiting on the line for ever and no one calls back when you asked to be called. This is pathetic service and in breach of Code of Banking practices.