AK
Aqeelah K

1 reviews | Active since Mar 2015

05 Mar 2015, 07:34

Breach of Account

I currently owe payments on my Standard Bank Credit Card. I can't commit to the total repayment value so I made arrangements of R100 per month. On the 03 March 2015 Standard Bank did a transfer of R1500 from my PureSave account to my Credit Card without my knowledge of this, I was not informed! I realised some funds were short and noticed what the bank did by checking my online statement. I still await a response from the bank... This is absolutely unacceptable and a huge violation of rights!

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Replies (1)
Standard Bank
Standard Bank's reply05 Mar 2015, 14:54
Official
Hello Aqeelah Khan,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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