AP
Anke P

1 reviews | Active since Jul 2011

29 Sept 2021, 16:51

Brandon saves the day!

Boy oh boy are you guys just the luckiest humans to work with Brandon Fredericks. I made the huge mistake to just call the internet banking call centre - lets not go into that! BUT THEN ….. i called the local prestige line and this special soul picked up! Sorry i first called you Danie - dont know how i heard that - but then Brandon treated me like family. He went way over and beyond what he had to and we could do it having a laugh in between. Loved the fact that he could - gooi die taal - and reassured me if im still as confused or unsure i can call back and ask for him. Thank you treating me like you really cared … it made a huge difference!!! Mense die man verdien n middag af om daai mooi siel van hom op te pas hoor! Ag help me to award and appreciate FABULOUS service!!! He really saved you guys after that first call! Anyway - just thought you had to know and look after these ones! Thank you Brandon - employee of the day :)

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Replies (1)
Standard Bank
Standard Bank's reply30 Sept 2021, 02:00
Official
Hello Anke,  Thank you for your posting.  It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.  We are delighted to hear of your wonderful experience.  Kind regards  Sheriline Martin Complaint Resolution Centre
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