TK
Tando K
1 reviews | Active since Feb 2025
15 Feb 2025, 17:37
Branch not open during trading hours
It is very bad and disappointing from a big as Standard Bank not to communicate with clients. Today I visited the branch in Randburg Square and it is stipulated that the branch opens at 08h30 on Saturday and upon my arrival at the branch it was closed and at 09h30 when I went to check again it was still closed. The least that could've have been is to paste a communication on the door as to why the branch is not open. This is very disappointing and very unprofessional.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Feb 2025, 07:19Dear Tando,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2025, 07:19
Official
Dear Tando,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Feb 2025, 11:37Dear Tando,
We would like to express our sincere gratitude for taking the time to speak with us.
We acknowledge the concerns you have raised and have promptly requested that our area manager investigate and remediate.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***
We would like to express our sincere gratitude for taking the time to speak with us.
We acknowledge the concerns you have raised and have promptly requested that our area manager investigate and remediate.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply19 Feb 2025, 11:37
Official
Dear Tando,
We would like to express our sincere gratitude for taking the time to speak with us.
We acknowledge the concerns you have raised and have promptly requested that our area manager investigate and remediate.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***
We would like to express our sincere gratitude for taking the time to speak with us.
We acknowledge the concerns you have raised and have promptly requested that our area manager investigate and remediate.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***