JB
Joan B

1 reviews | Active since Aug 2016

30 Aug 2016, 11:34

Branch Manager Woodmead

<p>On 29/08/16 I went to do a deposit at the woodmead branch. I asked the lady doing queue management how to go about a VFS system generated deposit slip. She advised me I need a copy which I requested her to assit me with. She bluntly said I need to pay R50 for . I thought she was joking, but she took me to her colleague who almost assisted me with a copy but she reminded him to charge R50 as they need to recover for procurement. The gentleman then said, 'she's the branch manager, I can't do anything'. She then walked away, while I was processing all that had just happened, another employee asked if I was ok which I said, 'No, I just need a copy of this' . She then made a copy for me and I was able to do the deposit. I am very disappointed that a branch manager would want to charge R50 for a copy. Is this how Standard bank works???</p>

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Replies (1)
Standard Bank
Standard Bank's reply30 Aug 2016, 15:39
Official

Good day Joan Biwott

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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