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Noluthando N
1 reviews | Active since Sept 2022
21 Sept 2022, 18:50
Branch immediate transfer to Capitec
Someone transferred funds from a Standard bank account to my Capitec account yesterday at 14:59 PM at Protea Glen mall and was charged R300 immediate transfer fee. We were advised that it will take up to 30 minutes for funds to reflect on the Capitec account however it's been over 24 hours and funds are still not reflecting. I went to the branch today morning and was advised that I must check at 13:00 pm today. It's 18:50 pm now and I'm still waiting. I'm now stranded and couldn't do what I was suppose to do with the money. What was the reason for charging so much if funds are not paid immediately and why are they misleading people? I'm so ****ed off and I don't regret closing my Standard bank account.
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Standard Bank's replyOfficial
22 Sept 2022, 07:30Good Morning Noluthando
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide with the senders details in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide with the senders details in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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Standard Bank's reply22 Sept 2022, 07:30
Official
Good Morning Noluthando
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide with the senders details in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide with the senders details in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
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