Branch have not updated payment limit

I have requested my branch to increase the electronic payment limit on my account.

i haev been forced to use the so-called improved internet banking site which no longer offers secure messages. This is causing major issues.

As secure messaging is no longer available the instruction was provided through the delivery of a signed letter.

This letter has not been acted on and, to compound matters, the branch responsible has ignored my emails, text messages and phone calls in this regard.

I need this to be resolved urgently have been trying for two days to get a simple task completed.

Shoddy internet banking experience compounded by poor customer service