Branch consultation process is very long

Worst service ever at mall @ reeds, I have to queue outside for me to be added to another queue to see a consultant. In this digital world I must pass through the receptionist who while working she stops and chats to her colleagues or leaves her desk and says I will be back. Just to get assisted with pin change wow what a process. Loose the receptionist and do self service like other banks cuz really this receptionist process makes the wait very long. I’m not happy with the consulting process it’s very long & unnecessary. When you finally get added to a queue to see a consultant you again wait long, very frustrating having to queue twice yet there are only two consultants helping business and individual bankers