Branch closure causes longer ques. Terrible service

Item: Standard Bank
Rating: 1

What a horrible bank this has become. Longer ques because there are less branches to visit. After waiting for over an hour and finally getting to the front of the que, their system is offline. They do NOTHING to assist clients. Apparently everything can be done online. They haven't even tried to upgrade their service at the branches! Well that is definitely not the case. I wish I could close my account with this bank.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Jul 2019, 13:32

Dear Retha
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply10 Jul 2019, 13:32

Official

Dear Retha
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

17 Jul 2019, 09:35

Dear Retha Brand

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply17 Jul 2019, 09:35

Official