Branch closed unable to get new cards or access to my money

To whom it my concern,

My wallet got lost/****** on Sunday. With both my credit card and debit card in re visited the places I went to check if they had found anything. I wanted to go to the Standard bank branch in Randfontein to get a replace debit card and to order the order cards, but the branch is now closed. It’s one of the 90 branches that’s affected and the closes branch is now 20-25min away…So, I blocked the cards yesterday telephonically ref ********** 828 after being on the phone for 21min and 44 seconds. I specifically asked her at what time the branch close at cradle stone Krugersdorp. As I need to get my replacement card asap. And she confirmed what’s on the site 18:00 weekdays. So, I took the 30-40 min drive peak traffic thinking that I would get my replacement card. But unfortunately, the standard bank clearwater closes at 16:00 so yet again wasted my fuel, and time trying to sort out this card issue. and I am unable to access my money. Why am I paying prestige rates for substandard service?