BOYCOT STANDARD BANK

It all started at the beginning of February 2021, when I app**** for a payment holiday on both my loans. I send in all the documents required and so on 5 February 2021 they send an email back stating that the payment holiday has been approved from 28/02/2021. On 28/02/2021 the debit orders went of for both loans. I phoned them on 1 March 2021 to ask what the reason was and they said that they need to put in a request for answers. I phoned again on 08 March 2021 to hear if there is any news and they told me that the payment holiday was never activated. Well now i am thinking, I received the email saying that it was approved. They told me they will escalate it and I must phone back in 5 working days, I phoned them on the 12th as this is the 5th day, and again they told me they will have to escalate it again and it will take 5 working days. I phoned them again yesterday the 17th witch is 5 working days and after they put the phone down in my ear 5 times I went to their complaints department and asked that someone must phone me to sort this out. So now I am waiting and nobody phones. I received 2 SMSs that state that the payment holidays have been approved. So I phoned this morning to refund the Feb debit orders as the holidays has been approved, I get the answer from them that the one loan has no payment holiday on it (remember I received SMSs for both) and the other one is from March 2021 so no refund. I will make it now my life quest to make sure nobody uses Standard bank again