Bought Cell C data via Standard Bank App - no data, nor a refund, after 3 months!!

On 3 January 2022 I bought Cell C data through my Standard Bank App, like I've done a few times before. Haven't received an SMS stating that the Data was bought and the data was never uploaded on my cellphone number. Logged a complaint to Standard Bank and requested a refund, received an auto response email stating I'll have feedback within 24 hours. 3 days passed, no feedback. Contacted Standard Bank again, got an email to confirm my information for security purposes, done so, and 2 more months have passed. When I followed up I got another auto response that the lady who handled my complaint are on leave an will get back to me as soon as she is back. Another two weeks have passed, it's April now and still have not received the data that I've bought on 3 January, nor a refund.