MM
MIKE M
1 reviews | Active since Nov 2009
10 Feb 2016, 13:11
BORROWERS BEWARE! Standard Bank Home Loan
Borrowers beware of Standard Bank Home Loans!<br> <br> Readers should be aware that Standard Bank Home Loans 'team leader' Amanda Reekie is unapologetic. She says that the Bank can terminate a loan agreement at any time, without any warning to the customer. <br> <br> So, borrowers, beware. <br> <br> Your home loan may be cancelled and the first thing you will know about it is when you cannot access your account! <br> <br> Meanwhile, the corporate affairs people at Standard Private Banking are scrambling to explain why one part of the Bank doesn't bother to coordinate with the others. What a MESS! What's worse, we PAY for the privilege of being MESSED around
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
11 Feb 2016, 15:17Hello SEMARUMI,
Thank you for allowing time to look into your matter.
I refer to your complaint received via Hello Peter website, with regards to a discourtesy you have experienced in your dealings with Amanda Reekie.
I have notified the line manager responsible for Amanda of your complaint. Please be assured that corrective measures were taken against her to prevent such occurrences in future.
I apologise for the undue frustration, and for the manner in which you were dealt with this far. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***
Thank you for allowing time to look into your matter.
I refer to your complaint received via Hello Peter website, with regards to a discourtesy you have experienced in your dealings with Amanda Reekie.
I have notified the line manager responsible for Amanda of your complaint. Please be assured that corrective measures were taken against her to prevent such occurrences in future.
I apologise for the undue frustration, and for the manner in which you were dealt with this far. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***
Standard Bank's reply11 Feb 2016, 15:17
Official
Hello SEMARUMI,
Thank you for allowing time to look into your matter.
I refer to your complaint received via Hello Peter website, with regards to a discourtesy you have experienced in your dealings with Amanda Reekie.
I have notified the line manager responsible for Amanda of your complaint. Please be assured that corrective measures were taken against her to prevent such occurrences in future.
I apologise for the undue frustration, and for the manner in which you were dealt with this far. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***
Thank you for allowing time to look into your matter.
I refer to your complaint received via Hello Peter website, with regards to a discourtesy you have experienced in your dealings with Amanda Reekie.
I have notified the line manager responsible for Amanda of your complaint. Please be assured that corrective measures were taken against her to prevent such occurrences in future.
I apologise for the undue frustration, and for the manner in which you were dealt with this far. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
***