LR
Llewellyn R
1 reviews | Active since Jan 2023
11 Oct 2024, 15:26
Bond substitution apllication still not happening, no feedback timeously
Bond substitution with standard bank still not happening.I spoke after a long time being on call center with someone from homeloans.The person the emailed me on 02 October and mention they will get the deceased person off the loan and then call me to complete apllication.I have email the person various time as the deceased estate require a letter from bank.We are not even at the point we I can give thru my expenses etc. I have no idea where we are in this process
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Oct 2024, 15:31Good day Llewellyn.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply11 Oct 2024, 15:31
Official
Good day Llewellyn.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
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Llewellyn R's updateReviewer Update
15 Oct 2024, 18:24Hi Standard Bank, it should not take a Hellopeter review to note that it is the estate practitioner that must request the bond substitution. It was send yesterday at 14:36 to the Hellopeter agent and the agent that dealt with me from the home loans department. I requested early morning today if the documents are in order and if they can proceed. So to summarize I still have no idea what is happening due to no communications from the agents.
LR
Llewellyn R's update15 Oct 2024, 18:24
Reviewer Update
Hi Standard Bank, it should not take a Hellopeter review to note that it is the estate practitioner that must request the bond substitution. It was send yesterday at 14:36 to the Hellopeter agent and the agent that dealt with me from the home loans department. I requested early morning today if the documents are in order and if they can proceed. So to summarize I still have no idea what is happening due to no communications from the agents.
Standard Bank's replyOfficial
16 Oct 2024, 07:29Hi Llewellyn
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Oct 2024, 07:29
Official
Hi Llewellyn
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***