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xoliswa N

1 reviews | Active since Sept 2009

12 Nov 2021, 07:48

Bond substitution

The system is really unfair, I got divorced and we were on joint bond, now the ex husband name must be removed from the bond, they do credit check , I don't qualify but I am the one who is paying the bond every month.

What is the next step now that I don't qualify and I don't want to loose the house

0
Replies (2)
Standard Bank
Standard Bank's reply12 Nov 2021, 09:19
Official
Dear Xoliswa N

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Nov 2021, 14:57
Official
Dear X Ndaba

Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate your support and loyalty. Kind regards
Mbali Majozi

Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA