1 reviews | Active since Dec 2011
Bond short payment, no feedback
What can I say...Standard Bank...as pe70r norm... So both my and my wife's accounts has been frozen due to FICA requirements. This within opening the following is 6 months: 2 x Current Accounts, 2 x Credit Cards, 1 x Revolving Credit, Home Loan and a 2nd Home loan. All in 6 months, all proof submitted as required when opening, yet, the issues....
BUT...this is not my complaint... Our 2nd home loan was approved. The instruction for payment was given by the lawyers. Result...R18351.69 was paid SHORT by Standard Bank. The lawyer (appointed by Standard Bank) confirmed that Standard Bank did pay short and followed up on the 4th of December 2018. Received a ref number ********** 5 and the normal action time of 24 hours. Today is the 11th of December 2018, that is 7 days (according to my calculations we are now on 168 hours and counting). The only feedback received....5th December 218, sms...request not completed...
How shocking is this??????
To think that I almost took my business accounts to Standard Bank as well.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***