BOND REPAYMENTS

<p>My husband then received a call from the contracts department to conclude the quotation for the bond.</p> <p> </p> <p>I am not too sure who he received the call from but i called in and i spoke to a Nomcebo.(she did not tel me which departmentshe calling from but she wants to do a security check with me.</p> <p> </p> <p>very much s****ed with telling me how to get to my installment of which i showed her basically how they possibly could have gotten to the amount becaue at first she did not know the accurate amount of my initiaion fee.</p> <p>I then wanted to make sure that my installment is accurate in accordance to the balance they said they calculating it from, because that was not we were told at the attorneys..</p> <p> </p> <p>She had no clue whether you should mulitply or divide she say i needed to divide the interest(clearly it must be multip****, they are adding interest not dividing it...i thought to myself...who is standard bank employing these days...she was deliberately ignoring me X3 TIMES...so i then asked her to get someone to assist me with calculating the Bond FIRST BALANCE...i eventually dropped the call after 46 minutes...becasue she is not s****ed enough to tell me how its calaculated...this is a 30year cotract not a freaking 4year Loan.</p> <p> </p> <p>yes standard bank showed me how to get to my complete installment.</p> <p> </p> <p>kindly show me how you got to my initial installment..i would like to make sure its not coming from the principle amount.</p> <p> </p> <p>As my lawyers concluded differently with us....my black and white needs to correspond with what I signed for.</p> <p> </p> <p>Please ups**** your consultantsOTHERWISE THIS MATTER I TAKE FURTHER TO THE OMBUDSMAN...</p> <p> </p> <p>iF I WERE TO CONCLUDE A CONTRACT I WOULD CALL THE CLIENT BACK...</p> <p>THATS ONE THING I DO NOT LIKE ABOUT STANDARD BAN your service is putrid. </p> <p> </p> <p>you guys are not customer centric...i am going to have relatonship with you guys for another 30years and this is the kind of service im getting...this is not a good start...</p> <p> </p> <p>Do not get annoyed with clients when they would like to know what they are getting themselves into.</p> <p> </p> <p>Please contact me back with knowing how you got to my balance via my installment.</p> <p> </p> <p>I canot use my calaculator to help me with my calacultons becasue im using a old calculator.</p> <p> </p> <p>Contact me back ASAP.</p> <p> </p> <p>and i asked for the compalints deaprtment to assist with your quoation process but she wants to transfer me...she doesnot even know hat is the emails address of your complaints department.</p> <p> </p> <p>what the heck???</p> <p> </p> <p>if i tell the ombud to my call and experience they have they will probly audit all your calls..</p> <p> </p> <p>I AM NOT YUR STANDARD CLIENT - DONT JUDGE ME BECASUE OF THE AMOUNT OF MY BOND!!!</p> <p> </p> <p>I will keep you guys liable for anything thta goes wrong on my contract.</p>