KV
Kulile V
1 reviews | Active since Aug 2020
27 Aug 2020, 11:49
Bond registration
I have a bond loan with Standard Bank which I took out some 8 years ago. All has been well until now. I have recently app**** for a further bond and it was granted. Today I find out my application is being cancelled without anyone from the bank notifying me of the cancellation. What is odd is that the bank through a lady called Jenny, were begging me to go with a white law firm when I requested that my own attorneys (non white) be used to conclude the bond cancellation and registration of the new bond. It really makes me think there is foul play.
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Replies (1)Standard Bank's replyOfficial
27 Aug 2020, 17:03Dear Kulile Vakalisa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply27 Aug 2020, 17:03
Official
Dear Kulile Vakalisa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
