Bond Readvance

Bond readvance application ref ***, I telephonically requested a readvance on my existing bond on the 08/07/2015. I process which should have taken 7-10 working days has taken over a month with limited or no communication from the bank.<br> I had to continuosly call the call cnetre and the feedback received was of poor quality with limited or no valuable information to provide to the client being me.<br> After daily telephone calls i finally get told what docments to be submitted which i did on the 03/08/2015, after no communication from the bank i called back on Friday to be advised that the Std Bnk documents were not stamped and certified. Which you think the branck should now, the documents were restamped and faxed thu, still no communication. Called bacl on the 12/08/2015 when we were informed that the payment should be in our account by end of day Wednesday or Thursday morning. Thursday morning still no money yet another call to the call centre, no real answer i then insist on being transferred to somebody that can help me. Was trasnferred to Home loan services - what a joke, given the run around and another reference number, NOW WHAT??WAITING AGAIN FOR 2 HOURS TO GET A ANSWE