Bond Holiday - Lies

We were told on the 16th April, that we got approved for payment holiday.

Great so we were relieved, but come the 1st May, your guys debited our bank account with our monthly bond amount.

Now for the past 2 weeks I have been trying to get my money back. But after many phone calls and emails and of course no one can help me.

What kind of service is this in the midst of a chaotic period in our lives, you as standard bank offer relief but don’t give the relief.

I demand some service