CM
Craig M
1 reviews | Active since May 2010
12 Apr 2021, 09:37
Bond Guarantees Not Received - No Accountability
Non-Existent Feedback on a bond that was quoted and accepted and remains without guarantees 3 months later! Pathetic service from Standard bank and their bond attorneys - neither of whom are accountable or accept any responsibility. The call center is a rabbit warren of people who don't appear to know or care and merrily just send you through to another person who fits that bill as well. Your continued uncaring, slipshod BS work ethic is prejudicing my client and I'll do what I can to cost you business in the future.
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Replies (1)Standard Bank's replyOfficial
12 Apr 2021, 22:47Hello Craig,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply12 Apr 2021, 22:47
Official
Hello Craig,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
