AV
Arne V
1 reviews | Active since Apr 2023
12 Dec 2023, 11:52
Bond extension circle jerk
Attempting to extend a bond term for the last 3 weeks and getting nowhere.
Starting off with attempting to do it via the call Centre, only to be told to go to a branch and while at the branch being told that it only can be done via the call centre. One hell of a circle jerk. Anyway, after finishing up the call I was told that everything is right now and will be actioned in the next week, with feedback.
After not hearing anything after a week, I do a follow up call and get told nothing has been done, no records of the application.
At this point I have tried every possible portal of communication in order to get this sorted and all I get is nothing. It's annoying and concerning that applying for a bond is so streamlined that I got a call in 15 minutes and a email. However the support side is basically dead?
What's going on SB?
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
12 Dec 2023, 11:59Dear Arne
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 11:59
Official
Dear Arne
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Dec 2023, 16:21Dear Arne
Our team attempted to reach you just now, but to no avail.
Please let us know the best time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to reach you just now, but to no avail.
Please let us know the best time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 16:21
Official
Dear Arne
Our team attempted to reach you just now, but to no avail.
Please let us know the best time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to reach you just now, but to no avail.
Please let us know the best time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
AV
Arne V's updateReviewer Update
13 Dec 2023, 13:30Hi, I should be available after 3pm today.
AV
Arne V's update13 Dec 2023, 13:30
Reviewer Update
Hi, I should be available after 3pm today.
Standard Bank's replyOfficial
13 Dec 2023, 13:34Good day Arne
Thank you for advising us of your availability.
Regards
Standard Bank Hello Peter Team
***
Thank you for advising us of your availability.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Dec 2023, 13:34
Official
Good day Arne
Thank you for advising us of your availability.
Regards
Standard Bank Hello Peter Team
***
Thank you for advising us of your availability.
Regards
Standard Bank Hello Peter Team
***
AV
Arne V's updateReviewer Update
14 Dec 2023, 06:41Please let me know when you will call me back. Thanks
AV
Arne V's update14 Dec 2023, 06:41
Reviewer Update
Please let me know when you will call me back. Thanks
Standard Bank's replyOfficial
14 Dec 2023, 07:11Dear Arne
Could you please confirm the best time to call you today?
Eagerly awaiting your reply.
With gratitude
Regards
Standard Bank Hello Peter Team
***
Could you please confirm the best time to call you today?
Eagerly awaiting your reply.
With gratitude
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 07:11
Official
Dear Arne
Could you please confirm the best time to call you today?
Eagerly awaiting your reply.
With gratitude
Regards
Standard Bank Hello Peter Team
***
Could you please confirm the best time to call you today?
Eagerly awaiting your reply.
With gratitude
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Dec 2023, 11:09Dear Arne
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply14 Dec 2023, 11:09
Official
Dear Arne
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
AV
Arne V's updateReviewer Update
14 Dec 2023, 11:15Hi, was preoccupied this morning. I haven't received the email yet.
AV
Arne V's update14 Dec 2023, 11:15
Reviewer Update
Hi, was preoccupied this morning. I haven't received the email yet.
Standard Bank's replyOfficial
14 Dec 2023, 11:32Good day Arne
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 11:32
Official
Good day Arne
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
AV
Arne V's updateReviewer Update
18 Dec 2023, 08:50Morning,
Please advise on the email and call. And when those will be coming through.
Regards,
Arne'
Please advise on the email and call. And when those will be coming through.
Regards,
Arne'
AV
Arne V's update18 Dec 2023, 08:50
Reviewer Update
Morning,
Please advise on the email and call. And when those will be coming through.
Regards,
Arne'
Please advise on the email and call. And when those will be coming through.
Regards,
Arne'
Standard Bank's replyOfficial
18 Dec 2023, 11:06Hi Arne
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 11:06
Official
Hi Arne
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
AV
Arne V's updateReviewer Update
20 Dec 2023, 08:11Hi, Please advise when you will get back to me. This has taken over a month to resolve.
AV
Arne V's update20 Dec 2023, 08:11
Reviewer Update
Hi, Please advise when you will get back to me. This has taken over a month to resolve.
Standard Bank's replyOfficial
20 Dec 2023, 10:40Hi Arne
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2023, 10:40
Official
Hi Arne
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
AV
Arne V's updateReviewer Update
20 Dec 2023, 11:38FYI if this doesn't get resolved as soon as possible the payment will not go off. As I need this to be done along with a change of bank details. Please revert back ASAP.
AV
Arne V's update20 Dec 2023, 11:38
Reviewer Update
FYI if this doesn't get resolved as soon as possible the payment will not go off. As I need this to be done along with a change of bank details. Please revert back ASAP.
Standard Bank's replyOfficial
20 Dec 2023, 12:40Standard Bank's reply20 Dec 2023, 12:40
Official
AV
Arne V's updateReviewer Update
21 Dec 2023, 13:54I take it you won't help until next year. Please advise.
AV
Arne V's update21 Dec 2023, 13:54
Reviewer Update
I take it you won't help until next year. Please advise.
Standard Bank's replyOfficial
21 Dec 2023, 16:49Dear Arne
Thank you for taking our call.
Our team has responded via email.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has responded via email.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Dec 2023, 16:49
Official
Dear Arne
Thank you for taking our call.
Our team has responded via email.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has responded via email.
Kindly review and respond accordingly.
Kindest regards
Standard Bank Hello Peter Team
***