Bond Extension Application Flawed

On the 5th January 2015, I app**** for my bond facility to be extended because I wanted to consolidate my debt under the current bond account so I can have one debt and reduce my credit exposure, I asked my banker to do this for me an after a full month, countless phone calls I am told that she did not motivate for my application although I had given her all supporting documentation to the effect. My house is worth double the amount I currently have the bond for and I wanted just enough to cover the personal loans with standard bank so that I can instead of paying R7000+R8350=R15350 pay lessor amount so that I can also have some float on my income.<br> If my bank is not the first point of contact when I need assistance I must g to other banks? What is the benefit i am getting from standard bank for being their client?Why would I not move to another bank if the very same organization that has the benefit of my business is not willing to help?What is the point of having a banker and a bank? we may as well keep our money under mattresses. I am considering moving both my business account and personal account to people who can assist me when I am in need. This is wrong we cant live like ti