BOND CANCELLATION NIGHTMARE

We requested for our Bond to be cancelled in January. We clearly stated this in our mail to Standard Bank. Naturally Standard Bank required additional information which we provided. Time goes by and we hear nothing. We asked for an update only to be told that more information is required. It seems as if Standard Bank did not feel it was necessary to ask us for this information, but rather wait for us to follow up. This obviously delayed the process and they advised that they could no longer cancel our bond from January due system limitations which is absolute ******* as we live in the 21st century and surely an electronic workaround is not out of the question.

I sent a stern e-mail and was then contacted by a Ruth Molefe. I explained everything and she informed me that she was going to speak to her manager about getting it done from January. She did request a cancellation letter from us. This letter was never requested from us before, so it appears that we were doomed to fail from the beginning anyway due to Standard Bank dropping the ball AGAIN. We sent her the letter and also sent her the initial mail that was sent in January as proof that we asked for the bond to be cancelled. To date she has not gotten back to me even though she clearly stated in her mail that she would do so.

What had also happened was someone called my wife to assist but clearly did not know what they were talking about because by the end of the call my wife had to end up telling them how the process worked. Not sure how they fit in this process as we were dealing with Ruth. This brings me to my other point. There is a different person each time if we are lucky to even get a response. We started this process in January and still don't know what's happening despite sending numerous mails. IT IS NOW MAY.

We sent all that was required and have been delayed due to Standard Bank's incompetence. I just cannot understand how a financial institution can take this long to process a request let alone even get back to a client. The service delivery is absolutely lacking. I have never in my life experienced such poor and *********** service and I am just in shock as to how the time frames keep getting longer and longer without any feedback. In a digital age it should honestly not take this long or be this difficult. It just seems like Standard Bank does not care about their clients.

I thought I would give Standard Bank a chance to sort it out when Ruth called, but nothing has been done months later. My kindness has been taken advantage of and the lack of feedback does not inspire confidence. Now I will not just settle for this to get resolved. I want the bond cancelled as of January - the start of 3 month period. I will accept nothing less. In addition, I want the interest from this 3 month period and any other interest from this entire process wavered. I think it's the least Standard bank can do for messing us around so unprofessionally and putting us through this atrocious experience.