Bond app**** regraded

Dear Standard Bank Home Loans Team, I am writing to raise a serious concern regarding my home loan application. I chose to proceed with Standard Bank specifically because you offered me the most competitive interest rate compared to other banks; however, my home loan was subsequently reassessed and the interest rate changed without my knowledge, consent, or any clear and valid explanation. Nothing has changed on my side that would reasonably justify such a reassessment, which makes this experience extremely concerning. A home loan is a long-term commitment of up to 20 years, and unexplained changes of this nature raise serious questions about transparency and trust. I therefore request a clear explanation for why my loan was reassessed, the factors that led to the revised interest rate, and how such reassessments are meant to be communicated to clients. I would appreciate urgent clarity so I can make an informed decision on how to proceed.