Bond app. approved, now declined after four months

Bond application on the 18th December 2014 was approved. Delayed being lodged for obscure reason and not notified. After enquirie's at the branch/call centre finally revealed the problem it was resolved & application resubmitted & approved mid Jan. Instruction was issued to attorneys to lodge early Feb. Clarification sought by attorney as title deed reflected husband & wife name & bond account only wife's name. Again no notification from the bank & the process suspended. More time wasted. After once again chasing the problem we were informed that my husband would have to transfer his portion of the title deed into my name and then the app could go ahead. Instruction given & all paperwork resubmitted. Three weeks & no word from SB. Again after chasing around we were informed that the bond department had not received the application. Guess what, re-submission and now all of a sudden we are declined. The frustration is that no one at SB seems to know what is required, there is no feedback from the bond dept, it is impossible to escalate the problem to management, and you never deal with the same person at that infernal call centre. I now want SB to respond & I seek compensation.