Bond account not settled after death

My husband passed away in January 2015. 2 Days after his death we called Standard bank Home loans and send the documents needed for the bond claim. On the 23 April we saw on the banking statement that the bond was paid but not in full. After several transfers and how many phone calls further no one still got an answer to what is happening. Only found out today after 7 phone calls and 10 transfers that the interest wasn't paid from January on the bond account.<br> <br> The last person I spoke to was Dudu *** - she said that she will refer the outstanding amount to be written off on the 23/4 but still nothing happened. 3 weeks later and the amount went from R12000 to almost R16000.<br> <br> I tried to phone Dudu and conveniently on a Friday 14:00 VOICEMAIL!!!! <br> <br> This is unacceptable and would like an answer ASAP!!!<br>